Privacy policy

 

Aakye operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aakye is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmations, and other payment-related details.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us, including the information you include in communications with us, for example when sending a customer support inquiry.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating with you. We use your personal information to provide customer support, be responsive to you, provide effective services, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses where indicated.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. In addition, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights with respect to that processing. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public venues, including on third-party social networking platforms, may be viewable by other users without limitation. Our inclusion of such links does not imply endorsement.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information transmitted to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain personal information depends on factors such as whether the information is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

You may have the right to request access to personal information we hold about you, request deletion of personal information we maintain about you, request correction of inaccurate personal information, receive a copy of your personal information or request its transfer to a third party in certain circumstances, and opt out of the sale or sharing of personal information or processing for targeted advertising purposes, as defined by applicable law. Where required, we honor Global Privacy Control signals. Other “Do Not Track” signals may not be recognized.

We may send you promotional emails, and you may opt out at any time using the unsubscribe option in those emails. Even if you opt out, we may still send non-promotional communications related to your account or orders.

You may exercise your rights by contacting us using the contact details below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to act on your behalf, subject to verification.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where required, transfers outside the European Economic Area or the United Kingdom rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless an adequacy decision applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any revised version on this website and update the “Last updated” date as required by law.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at ak@aakye.com